Russia Rolls Out AI Assistant to Tell Citizens About Their Debts
The Russian government has launched a digital assistant that gives people instant access to information about their debts, a move officials say will speed up bureaucracy and ease pressure on human call centers.
Russia’s Federal Bailiff Service has unveiled “Polina,” a virtual assistant designed to inform citizens about their outstanding debts and ongoing enforcement proceedings. The pilot project started in the Moscow region, where residents can now check if they owe money, obtain payment details, and see whether their bank accounts or personal property have been frozen.
To identify themselves, users must provide their full name, date of birth, and region of registration. If they need more detailed information, the AI will request additional verification using a taxpayer identification number or a social security-like ID (SNILS).
Beyond debt inquiries, Polina also provides office hours for local bailiff departments and instructions for making in-person appointments.
a spokesperson for the Federal Bailiff Service said.
Citizens can still check debts through traditional channels, such as the government’s Gosuslugi online portal or the official website of the Federal Bailiff Service.
Russia has been rapidly deploying virtual assistants across multiple sectors. Banks often use neural network-powered bots to handle most customer requests, escalating calls to human operators only when necessary.
The introduction of Polina in public services marks another step toward making state-provided information more accessible and transparent for ordinary Russians.
