Beloblvodokanal Launches Water Payment Chatbot in MAX Messenger
Beloblvodokanal, the state-owned water utility, has introduced a chatbot in the MAX messenger that serves as a full-featured alternative to the personal account available on the utility's official website.
Customers can now manage water metering and billing in one place without visiting the website or waiting in line at customer service offices. The chatbot allows users to view account and meter information, submit meter readings, review previous readings, and check outstanding balances. Water supply and wastewater services can also be paid for directly within the messenger using Russia's Faster Payments System, streamlining the payment process.
To begin using the service, customers need their internal Beloblvodokanal account number.
Due to technical reasons, the chatbot and the website's personal account are not yet available to customers in the Gubkinsky District.
