Beeline Business Launches Communication Platform That Consolidates Customer Interaction History
It Offers Flexible Settings for Specific Business Needs.
Beeline Business has launched a new communication platform called Kontakt.II (Contact.AI). According to its developers, the solution organizes information about orders, deals and projects, tracks changes, and stores customer interaction histories.
The platform brings cloud telephony, videoconferencing, speech analytics, a contact center and built-in CRM into a single system. It collects data from all channels and builds a comprehensive history of interactions with each customer. Users can also configure automated workflows, such as having the CRM system automatically create a “Call Back” task when a call is missed. The platform offers flexible settings, allowing users to enable only the features they need at a given time.
