ELMA365 Speeds Up IT Support With Automated Infrastructure Data Collection
ELMA365 Store now offers a solution for integrating with InferitITMen, a discovery and inventory system that automatically populates the ELMA365 Service Desk configuration management database with up-to-date information about IT infrastructure.
Without preprocessing, IT asset data often contains duplicates, inconsistent software names and gaps in information about individual devices. As a result, support agents can spend up to an hour determining basic information about a service request. InferitITMen collects data from all available sources, normalizes it and removes duplicates, allowing agents to immediately see a structured device profile with the model, operating system, disk usage, installed software and warranty status. The time needed to collect this information is reduced from 30 minutes to a few seconds. The integration can be configured through the interface and does not require any customization by the customer.
