Moscow Residents Use Digital Platform to Report City Problems
Through the “Our City” portal, citizens have filed over 100,000 reports this year to fix street lighting and other urban issues.
Russia continues to expand its digital feedback systems, giving citizens direct channels to communicate with local authorities. One of the most effective examples is Moscow’s “Our City” platform, which allows residents to report problems and monitor how quickly they’re resolved.
Using the mobile app, Muscovites can notify city services about burned-out lamps, broken streetlights, or damaged fixtures—and attach photos to their reports. The relevant municipal departments receive alerts instantly, dispatch crews to the scene, and confirm repairs through the same digital system.
Growing Citizen Engagement
In 2025 alone, residents submitted over 100,000 lighting-related requests, all of which resulted in repairs. Since the platform’s launch, more than 950,000 streetlight issues have been resolved. Users can also report road damage, abandoned cars, landscaping issues, and courtyard maintenance problems.
The platform now covers all districts of Moscow and continues to grow in popularity. As of August 2025, over 2.4 million citizens actively use “Our City”, making it a flagship example of successful urban digitalization—where technology strengthens everyday cooperation between residents and the city government.
