15:04, 26 February 2026

VOXYS Targets Indonesia Market, Plans Localization of AI Platforms

The Kaliningrad-based group has begun talks to adapt its IT products for Indonesia and Southeast Asia.

A delegation of Indonesian IT companies and leaders of the industry association APTIKNAS visited the Kaliningrad headquarters of VOXYS to discuss technological partnership and the promotion of Russian solutions in AI and customer communications.

Following the meeting, VOXYS and PT Terre Tech Nusantara signed a cooperation agreement. The companies agreed to localize multichannel platforms and AI tools to fit the requirements of Indonesia’s national digital infrastructure.

“Executives from three Indonesian IT companies came to see the achievements of our Kaliningrad business, exchange experience, and outline joint projects in network security and AI. In my view, this is an opportunity to enter the vast Southeast Asian market,” said Kaliningrad Region Governor Alexei Besprozvannykh.

Multiplatform Integration

During the visit, the foreign delegation toured the VOXYS IT laboratory. Guests were shown the OmniVox platform, which integrates telephony, messaging apps, social networks, and digital self-service tools into a single customer communication management system.

Developers detailed automation modules, including voice and text AI assistants, intelligent request routing, speech analytics based on LLM technology, and operator quality monitoring tools.

The parties also discussed integrating the platform with existing IT systems used by Indonesian clients. The companies are considering launching pilot projects in both corporate and public-sector segments, as well as adapting Russian products to Indonesian legal and infrastructure requirements.

A Growth Point

Indonesia is the largest economy in ASEAN, with a population of more than 270 million people. Since 2025, the country has been a member of BRICS.

“We view Indonesia not only as a promising standalone market but also as a strategic gateway to Southeast Asia. For VOXYS, international expansion is part of a long-term global strategy to build a customer experience management technology platform in demand across fast-growing digital markets. Our goal is to establish a sustainable regional presence through solution localization, partner ecosystems, and joint technology projects,” said Andrei Semyonov.

VOXYS operates in the B2B segment of remote customer service, AI-driven lead generation, and IT product development. The group combines AdTech, CXTech, and FinTech направления.

Digital products and platforms