MegaFon Integrates MAX With Korporativnaya ATS
Contact center agents can now handle messages from the national messenger.
MegaFon has integrated the MAX messenger with Korporativnaya ATS (Corporate PBX), a platform used to manage telephony in offices and call centers. Companies can now receive text messages from MAX and respond to them through a single service. The platform already supports messages from VKontakte and Odnoklassniki, as well as email, SMS and website feedback forms.
To start handling messages from MAX, companies need to register a bot in the messenger, configure the required functions and add the channel to the employee’s workspace.
“Customers contact companies through different channels, and MAX is becoming one of them. A business should not force people to switch to another platform but instead handle their requests wherever it is most convenient for them. The integration makes it possible to manage calls and text messages in a single system without switching between separate services or losing the communication history,” said Ekaterina Gammel, director of digital marketing for MegaFon’s corporate business.
