MTS Exolve Launches AI Communications Analytics Service for Businesses
The system tracks the entire customer journey from the first interaction to the final sale.
MTS Exolve has launched a new AI-powered communications analytics tool for businesses. The service is designed to help companies improve customer interactions.
The platform combines telecommunications data with business context. It analyzes communications between employees and customers and tracks the customer journey from the initial contact through to the final transaction. The system helps companies identify the most common customer requests and investigate potential reasons why deals fail to close.
According to the developers, speech analytics and customer-request monitoring help businesses respond to communication issues twice as quickly, making it easier to detect rising numbers of missed calls, declining conversion rates, or growing volumes of customer complaints. Based on its analysis, the platform can also recommend the most effective sales strategies.
