Russian Low-Code Developer Uses AI Analytics to Manage Client Requests
GreenData expands its request management system with AI-driven insights
Russian low-code platform developer GreenData has implemented an upgraded version of the Altevics request management system with enhanced AI capabilities and advanced analytics.
The goal was to create a unified platform for handling requests from both partners and internal teams while ensuring compliance with service obligations. The solution is based on the Altevics ITSM system developed by Russian company Cleverics and built on GreenData’s own low-code platform. As a result, partners deploying solutions on the platform now have a centralized communication channel with users and technical support.
Tracking Deadlines
The system architecture automatically incorporates contract parameters, service lists, and SLA conditions. It calculates task deadlines, monitors timelines, and alerts management if issues arise.
All requests are now registered and processed within a single system, eliminating confusion caused by multiple communication channels and enabling full tracking of correspondence history.
