“Puls UK”: How Data Analytics Is Transforming Residential Property Management
Philosoft has unveiled a new analytics module, Puls UK, within its Majordom ecosystem. The solution tracks key performance indicators of property management companies in real time, increasing transparency and improving service quality for residents.
From SLA to NPS: How Hard Data Replaces Assumptions
The launch of the Puls UK module within the Majordom ecosystem reflects a broader shift in the property management market – moving away from emotional disputes toward evidence-based decision-making grounded in verifiable data.
At the core of the module is the automated collection and visualisation of three groups of metrics: SLA, measuring the share of service requests completed on time; CSI, reflecting resident satisfaction scores; and NPS, indicating residents’ willingness to recommend their management company. This approach turns subjective complaints or praise into an objective, data-driven picture. For residents, it provides a factual tool to assess service quality. For management companies, it highlights operational bottlenecks. For developers, it becomes a way to increase the appeal of new projects by guaranteeing service standards. As a result, the solution directly contributes to reducing social tension and helps establish a new, data-driven culture of interaction in the housing and utilities sector.
Growth Drivers: Integration, Export Potential, and Rising Competition
Further development of the module is expected to follow two main paths. Domestically, this means deeper integration with other services in the ecosystem, including digital document management, payments, and household services marketplaces, forming a unified digital control loop for building management. This also lays the groundwork for industry-wide quality standards based on objective metrics. Given existing experience with hardware integration, such as access control systems and sensors, there is also export potential. However, entering foreign markets would require significant adaptation to local regulations and payment systems. The main challenge remains competition from large ERP platforms, which are increasingly introducing similar analytics for the housing and utilities sector.
Platform Evolution: From Access Control to Predictive Analytics
Puls UK represents a logical stage in the evolution of the Majordom ecosystem. Back in 2024, the platform integrated the Sigur access control system, enabling remote management of entry permissions. Residents receive smart cards that cannot be copied or reprogrammed, protecting residential complexes from unauthorised access. This was followed by pilot testing of an AI concierge based on GigaChat, designed to automate responses to residents. The system communicates directly in chat, provides explanations, and directs users to relevant sections of the knowledge base.
The focus has now shifted to analytics for management teams. Looking ahead, the module could be enhanced with predictive capabilities, allowing AI-driven insights to forecast spikes in service requests, equipment wear, or declining resident loyalty. This would enable management companies to act proactively. Success, however, will depend on data quality and on staff readiness to work with analytical tools.
Data as the Foundation of a New Management Culture
The launch of Puls UK marks a transition from digitising individual processes to building a full-fledged, data-driven management system. This shift changes the nature of relationships in residential property management. Instead of conflicts driven by misunderstandings, residents and management companies engage in a constructive dialogue based on shared data. In the coming years, such analytical dashboards are expected to become a standard feature for any modern property management company.
Similar solutions are also likely to expand beyond residential housing into commercial and corporate property management. In the longer term, accumulated data could form the basis for industry-specific AI models capable of optimising resources at the scale of entire cities, pushing the housing and utilities sector toward a new level of efficiency and transparency.
